Conflicts are a large part of society. They can cause terrible things to happen in our world. A way to stop conflicts is to educate others on how to resolve one. A model I found was on this website http://www.mindtools.com/pages/article/newLDR_81.htm.
"Interest-Based Relational (IBR) Approach"
The website says while in a conflict follow these rules.
1. Make sure that good relationships are the first priority:
-Do your best to act calmly and respectful to the other person. If they make you upset calm yourself.
2. Keep people and problems separate:
-Just think that the person is having a bad day or being difficult today. Seperete the problem from the actual person itself.
3. Pay attention to the interests that are being presented:
-This is mostlt listening to the other person well.
4. Listen first; talk second:
- By doing this you know where the other person is coming from and have a better understanding on how to deal.
5. Set out the “Facts”:
-Agree and etablish an objective.
6. Explore options together:
-Explore ways to handle your problem together.
Here is more infromation to it.
Step One: Set the Scene
Step Two: Gather Information
Step Three: Agree the Problem
Step Four: Brainstorm Possible Solutions
Step Five: Negotiate a Solution
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